Your privacy and personal information is extremely important to Stoned Affection, and the ways in which it's viewed, used and stored can be quite confusing, so this page is intended as a straightforward breakdown of all you need to know!
If you make a purchase
The only time Stoned Affection will ever receive your direct identifiable information is if you make a purchase through this website. When you make a purchase we will record specific personal information about you - your name, home address and email address. This is the only information we will receive and have on record.
We need this information to send your order to your address and also to contact you via email when your order has been posted.
This information will be emailed to us via our E-Commerce website and also via PayPalonce your order has been confirmed. You will also receive an order confirmation email from us(via BigCartel) and PayPal.
We NEVER receive any of your card details or payment information, only PayPal has those.
These emails are permanently deleted on a 3-monthly basis. This is to ensure that if there are any postal issues, they can still be investigated within Royal Mails time limit (i.e. lost parcels.) and PayPal's refund/claim limit.
All postage receipts containing your Home Address are shredded on a 3-monthly basis too.
Our PayPal account and BigCartel account will keep your details in the database for 7 years maximum to abide by UK Tax Laws. These accounts are protected via passwords and multiple factor authentication in case of breach or usage from another non-localised computer or device (mobile confirmation, pin-code confirmation and email confirmation)
Emails
You will receive an automated email once your order has been put through from Stoned Affection, via our E-Commerce hosting site Big Cartel.
We personally will only ever send you an email to inform you once your order has been posted - this is sent via [email protected] to the email address you submit yourself whilst ordering.
In some cases you may need to be contacted about your order, again this will be via [email protected]. This is the best way to contact us if you have a question, issue or just want to make a comment too.
Online payment
The Payment methods we use are Stripe & PayPal (to process credit cards and accept payment via PayPal). PayPal / Stripe will have access to your personal and payment information, but we never will. When paying by credit/debit card, Stoned Affection does not have any access to your card details, and never will.
Facebook, Twitter and Instagram
These services provide social buttons and similar features which we use on our website – such as the “Like” and “Tweet” buttons.
To do so we embed code that they provide and we do not control ourselves. To function their buttons generally know if you’re logged in; for example Facebook use this to say “x of your friends like this”. We do not have any access to that information, nor can we control how those networks use it.
Social networks therefore could know that you’re viewing this website, if you use their services (that isn’t to say they do, but their policies may change).
Some 3rd parties such as Facebook, Instagram and Twitter may know you visited this website if you came to us via a link on there from a Stoned Affection post, or via Facebooks Shop section e-commerce for example.
All social media accounts used for Stoned Affection are protected via password and also external authentication - for example a mobile text message confirmation of usage, or a pin-code request.
Measuring our visitors
We collect anonymous statistics about your visit, like which of our pages you viewed.
We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your demographic such as location in the world, age group, gender. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site and the categories they fit in.
The information we collect from analytics helps us understand what parts of our sites are doing well, our main demographics and target audiences, how people arrive at our site and so on. Like most websites, we use this information to make our website better.
Stoned Affection is hosted via the e-commerce site BigCartel - which collects data on the amount of visitors we receive, but no data on specific customers - like yourself! It also collects which of our products and categories are viewed the most.
Security
All information stored and used for Stoned Affection is accessible via one laptop and one iPhone. These items are owned exclusively by the owner of Stoned Affection - Susan Askew. Each device is password protected from start-up with only Susan knowing said passwords. No-one else has access to these devices.
The laptop used for Stoned Affection has up-to-date Avast Antivirus and Windows Firewall software. Ad-blockers re always activated and the computer is routinely checked for malware and scanned for spyware or viruses.
The iPhone used for Stoned Affection has up-to-date Apple encryption software, and is pass-code and thumbprint ID protected. If in any case of loss or theft, the iPhone has software enabled to wipe all information on it from an external device.
Requests about your data?
Sometimes you may want to talk to us about your data. We keep in place a varied option system where you can request information on why/what/when regarding your data, and also if wish to have it erased, rectified, or updated.
The best way to talk to us about your information is to email us via [email protected] with your name and your previous order number and PayPalorder ID. That way we can cross check your identification before discussing any of your personal details with you.
Any questions?
If you have any questions about this privacy policy or your personal data, please email [email protected].
Updates to this policy
We may update this privacy policy from time-to-time, particularly as technology changes. You can always check this page for the latest version.
This policy was last updated on 24th May 2018. All Policy factors have been implemented and followed correctly on this date.
Privacy Policies of external websites we use can be found and read below.