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Important Updates | Stoned Affection
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Important Updates

If you are ordering during Market Night / Shop Update/ 1st of the month
Please allow up to *10 working days* for your dispatch email. I get a high volume of orders during this time and need to manage my postage trips appropriately and safely. Orders placed outside of the update will be integrated into my postage trips as normal.


February 1st 2023

Royal Mail have now started accepting Tracked & Signed For International parcels into their system following the cyber incident.  If you have ordered from me from outside of the UK - your order will now be able to be shipped, but please expect delays.

To read more on the incident - CLICK HERE.

Lots of Love,
Stoned Affection
xo


January 24th 2023

Royal Mail have announced that they are finally beginning to export the backlogged international parcels that were paused due to the cyber incident. They are still encouraging people NOT to post new parcels into the system. I will continue to update you when I know more. If you have ordered from me from outside of the UK - please be patient, your order is safe and will be on it's way as soon as i'm allowed to post it!

To read more on the incident - CLICK HERE.

LOST PARCELS UPDATE: Any international lost claims through Royal Mail are given a 90 day investigation limit, if you have a parcel currently lost I am still awaiting their response after i've filed a claim - which I have chased up today.

Lots of Love,
Stoned Affection
xo


 January 12th 2023


Happy New Year everyone!

Of course it wouldn't be without hiccups already - would it?

Royal Mail have declared an international incident which means all overseas parcels from the UK have been put on hold, and people are discouraged from sending them until the issue is ironed out.

You are welcome to order from me if you are outside the UK however please realise I cannot post anything out until this has blown over - your orders will be kept safe with me until then.

To read more on the incident - CLICK HERE.

Lots of Love,
Stoned Affection
xo


December 1st 2022


Hello all,

I have now added some Christmas recommended posting guidelines - they can be found HERE.

The UK is having a frequent succession of Royal Mail strikes over the December period. These include full day strikes and also days with only certain departments striking. These are subject to change.

The current dates are:
December: 1, 9, 11, 14, 15, 23, 24

I expect this will cause a lot of delays when posting parcels so please be mindful that your package may take a little longer to get to you. Royal Mail is already showing some delays so take these dates as guides only. I cannot be responsible for late parcels as things are so very unpredictable in our society and mailing system at the moment

Lots of Love,
Stoned Affection
xo


November 7th 2022

Hello all,

The UK is having a frequent succession of Royal Mail strikes over the November/December period. These include full day strikes and also days with only certain departments striking.
I expect this will cause a lot of delays when posting parcels so please be mindful that your package may take a little longer to get to you.
I will try and manouvre my way around them as best I can!

For more information on the strikes & what is happening, click HERE.

Lots of Love,
Stoned Affection
xo


March 25th 2022

Hello all,

A quick message to say that UK P&P Costs on Small Parcels has slightly increased - for example all homewares, frames, domes etc. You will see the amount before you checkout. All UK orders are sent 1st Class Signed For via Royal Mail. I try to keep my costs as close as possible to the price of Postage & Packaging.

There has also been an increase in the Postage & Packaging to the USA for the same reason.

Lots of Love,
Stoned Affection
xo


July 1st 2021

Hello EU Customers,
The final stage of Brexit has arrived, and with it brings the impliment of VAT charges on all orders into the EU from the UK, rather than just orders with a value of €22-€150.
There have been many platforms that have integrated these costs into their technology (Etsy, Ebay etc) however as Stoned Affection is a stand-alone e-commerce website hosted via BigCartel instead of a marketplace platform, I must tackle things in a different way for now.
Until there is sufficient support online for businesses like mine to guide me through the steps to add VAT costs onto your orders at checkout, I will be using the Delivered Duties Unpaid (DDU) method. This means that your VAT and customs charges will be applied once your order enters your country, and you will have to pay it before your item is released to you - instead of paying it when checking out on my website. You will be notified of these charges by your relevant shipping handler, and these items will not be shipped to you until these fees are paid. The VAT charges and fees vary depending on which country, and at the discretion of each country.
I expect that this new step in ordering from the UK will not come without complications, and I understand if it means you no longer wish to order from me - but I will be so sad to see you go!
I am constantly learning and trying to figure out the best solutions possible for my EU customers. If you have any queries, please let me know.

You can find out more information on the Royal Mail website HERE.

 


If anyone has any worries, queries or needs someone to talk to - please feel free to email me, or contact me via the social links at the bottom of the website. 

Take care & stay safe.
Lots of love
Susan xo